1. Your Nickname in the game: Arcane. 2. Reason for blocking (what happened, etc.): i don't know i was afk digging (using premium oil) when i back i found my game crashed as usual and when i tried to logging in back to the game i surprised with ban message then i went to the GM to ask why, then according to the GMs that i used illegal software which let me out of the game when gm come !!! 3. Do you understand that by providing false information, you may be denied unlocking: i do.